CCI Systems has been providing Contact Center and NOC monitoring services for over a decade. CCI Systems partners with top industry suppliers and technology leaders. We deliver fresh insight and state-of-the-art solutions that keep you ahead of the curve. CCI Systems will tailor a solution to cater to your needs, whether it be off-hour/weekends or 24/7 support.
To ensure the best experience for Service Provider and Wi-Fi users, CCI Systems Contact Center is available 24x7x365 to assist. Calls are answered by expert technicians who are trained and certified by the top industry vendors.
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CCI Systems Network Operations Center (NOC) provides proactive network monitoring and technical expertise that identifies points of failure, allowing corrective action prior to impacting subscribers. CCI resolves issues remotely, in turn preventing costly truck rolls. Let us help you grow your revenue and network, while increasing reliability and customer satisfaction!
CCI Systems offers three levels of service, starting from monitoring-only to turnkey support.
Device Monitoring Software
Service Status and Graphing
Hardware and Interface Up/Down State
Device Monitoring Software
Service Status and Graphing
Hardware and Interface Up/Down State
Event Notifications (includes outages)
Device Monitoring Software
Service Status and Graphing
Hardware and Interface Up/Down State
Event Notifications (including outage)
24/7 Network Support
Initiate and Coordinate Vendor TAC Cases (if authorized)
Engage Circuit Providers and Track Progress (if authorized)
Coordinate Incident Communication Until Resolved
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CCI Systems delivers VoIP solutions at a price point that reduces capital costs and ongoing operating costs while managing hotel operators’ additions and changes. We are always improving our service and features, offering no-fee Move, Add, Change, Deletes (MACDs), high-quality of customer care, and reliability.
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We look forward to hearing from you.