Your success is our top priority.

Access to the knowledge, staff, and resources you need to maximize your return on investment is key to our client success strategy. Every step of the way and at every turn, an expert will have your best interest in mind.

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Customer Experience

Client Success and Lifecycle Services

Our Client Success Practice pairs you with experts who understand the operational challenges you face and who know how to get the business outcomes you require.

From the start of your engagement through implementation and adoption, partnering with your team to create action plans based on your goals, track to those plans, and proactively address adoption barriers to maximize the value of your solution from beginning to end is our promise.

Learn more about CCI’s Client Success and Lifecycle Services.

Advisory and Consulting

Budget and Debt Planning
Network Assessments
Network Due Dilligence Planning
Solution Architecture and Design
Proof of Performance and Proof of Concept Lab Trials
Hardware and Software Support
Hardware Asset Management

Solution Implementation and Adoption Services

Equipment Pre-Stage
Greenfield Network Installation
Network Migration and Cutover
Method of Procedure Development
Technical Support and Incident Management
Technical Training

Staff Augmentation and Support Services

Staff Assist
vCTO
vCISO
NOC (SOC2 Certified)
Call Center (SOC2 Certified)

Managing a Client Experience with an Emphasis on Success

CCI Systems takes an intentional approach to building client relationships centered around achieving business outcomes and technical advancement of client networks.

This starts from the presales engagement of the Systems Engineer and Account Manager, plus Sales Support. Once the presales engagement is complete, there is a transition to our Client Success resources, Delivery team, and Renewal team members who drive a superior client experience.

By working on an end-to-end solution to maximize your ROI, our experts enable your team to plan, scale, and ultimately, grow. Focusing on the entire lifecycle of software and hardware assets helps providers stay agile and allocate costs appropriately.

Cost is a component you cannot overlook, whether it’s implementation and construction or understanding support models that work in your favor. That’s why we’re here, that’s what sets us apart, and that’s how CCI priorities your success.

Customer Success Stories

"The team we work with at CCI has been fantastic. They've aggressively fought to get pricing where we need and to beat competitor pricing. The technical staff has worked to understand our needs and propose solutions that work for us."

Dave | Emery Telephone

"I have been impressed by the entire CCI team who has been helping us thru a difficult set of circumstances recently. Their eagerness to help coupled with the abilities and expertise they have are a refreshing combination that I am not used to seeing."

Jared | HIghland Telephone Cooperative

Pricing and Planning

Know what it's going to cost you before getting started.

Going into a conversation about a solution without a general idea of how much it is going to cost can make anybody uneasy.

Take a look at how we approach pricing and what drives the numbers you are curious about.

Learn More About Pricing

Take Your Company to the Next Level

If you aren’t sure what solution would be best for you and your network, you aren’t alone. To help you put your best foot forward, get in touch today.

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